SHIPPING

This document sets out the shipping policy that applies to customers that make a purchase at http://www.urbanoid.pt.

If you have any questions, please contact us through any means of contact available at our website.

Shipping Options & Delivery Costs

You will be asked to select a shipping method at checkout, that will show you options and prices based on your shipping address.

Order Processing Time

All orders placed before 2 PM Monday to Friday are processed and dispatched 1 to 2 days after production, all orders placed after will be dispatched within 2 to 3 days after production. All orders placed during the weekend or on a public holiday will be sent from our warehouse on Monday or on the next business day.

Delivery Address & P.O. Boxes

Please note that we are unable to modify the delivery address once you have placed your order.
We are sorry but we do not ship to P.O. boxes.

International Orders

Your package may be subject to import duties and taxes, according to the shipping country. You, as the customer, are responsible for paying those fees. We recommend that you check with your local customs office before placing an order on our website as these fees can sometimes be significant and we are unable to calculate these for you.

Tracking Your Order

Once your order has been dispatched, we will send you a confirmation email with tracking information. You will be able to track your package directly on the carrier’s website.

Returns, Refunds, and Exchanges

We want you to be completely happy with your purchase – please read our return & refund policy for detailed information about our processes.